University of Delaware
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Srikanth Beldona

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Title Professor of Hospitality Business Management
Email beldona@nospam68b3b6d257adf.udel.edu
Office 108 Raub Hall
Phone (302) 831-6192
Biography

Biography

Professor Beldona’s research and teaching focus are on consumer psychology as it relates to hospitality-based experiences and techno-centric customer experience management. His research has appeared in journals such as the Journal of Service Management, Journal of Travel Research, Tourism Management, Cornell Hospitality Quarterly and the International Journal of Hospitality Management, among others.

Beldona is a member of the editorial boards of the Journal of Service Management, Cornell Hospitality Quarterly and the Journal of Hospitality Marketing and Management among others. He was honored as one of 2015’s Top 25 Most Extraordinary Minds in Hospitality Marketing by Hospitality Sales and Marketing Association International (HSMAI). He has been interviewed and cited on hospitality and travel trends in leading publications such as the Chicago Tribune, The Boston Globe, AdWeek and the LA Times, among others. He has conducted several executive development programs in the US, the Caribbean, Europe, Australia and India in the domain of hospitality marketing and customer experience management.

Education

  • Ph.D. in hospitality and tourism management, Purdue University
  • MBA, University of Newcastle, Australia

Select Publications

  • Moreo, A., Traynor, M., & Beldona, S. (2022). Food enthusiasts: A behavioral typology. Food Quality & Preference, 96, (March) https://doi.org/10.1016/j.foodqual.2021.104369
  • Liu, Y. and Beldona, S. (2021). Extracting revisit intentions from social media big data: a rule-based classification model. International Journal of Contemporary Hospitality Management, 33(6), 2176-2193. https://doi.org/10.1108/IJCHM-06-2020-0592
  • Webb, T., Beldona, S., Schwartz, Z., & Bianco, S. (2021). Growing the pie: An examination of coopetition benefits in the lodging industry. International Journal of Contemporary Hospitality Management, 33(12), 4355-4372. https://doi.org/10.1108/IJCHM-03-2021-0340
  • Beldona, S., Kher, H.V., & Bernard, S. (2020). Do Guest Personal Values Impact the Perceived Hospitality Performance?, International Journal of Hospitality Management, 87 (May), https://doi.org/10.1016/j.ijhm.2019.102384
  • Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S., & Hofacker, C. (2019). Technological Disruptions in Services: Lessons from Tourism and Hospitality, Journal of Service Management, 30(4), 484-506. https://doi.org/10.1108/JOSM-12-2018-0398
  • Beldona, S., Schwartz, Z., & Zhang, X. (2018). Evaluating Hotel Guest Technologies: Does Home Matter?, International Journal of Contemporary Hospitality Management, 30(5), 2327-2342. https://doi.org/10.1108/IJCHM-03-2017-0148
  • Beldona, S & Kher, H.V. (2015). The Impact of Customer Sacrifice and Attachment Styles on Perceived Hospitality. Cornell Hospitality Quarterly, 56(4), 355-368.
  • Beldona, S., Miller, B.L., Francis, T & Kher, H.V. (2014). Commoditization in the US Lodging Industry: Industry and Customer Perspectives. Cornell Hospitality Quarterly, 56(3), 298-308.
  • Beldona, S., Buchanan, N. & Miller, B.L. (2014). Exploring the Promise of E-Tablet Menus. International Journal of Contemporary Hospitality Management, 26(3), 367-382.
  • Beldona, S., Lin, K. & Chen, M. (2011). Hotel trademarks in organic search: A longitudinal cross-national study. Journal of Travel Research, 51(2), 227-238. https://doi.org/10.1177%2F0047287511400612
  • Beldona, S., Moreo, A & Mundhra, G. (2010). The roles of involvement and variety seeking in eating out behaviors. International Journal of Contemporary Hospitality Management, 22(3), 433-444. https://doi.org/10.1108/09596111011035990
  • Beldona, S., & Kwansa, F. (2008). The impact of cultural orientation on perceived fairness of demand-based pricing. International Journal of Hospitality Management, 27(4), 594-603. https://doi.org/10.1016/j.ijhm.2007.07.024
  • Beldona, S. (2005). Cohort Analysis of Online Travel Information Search Behavior: 1995-2000.Journal of Travel Research, 44, 135-142.
  • Beldona, S., Morrison, A.M., & O’Leary, J. (2005). Online Shopping Motivations and Pleasure Travel Products: A Correspondence Analysis. Tourism Management, 26(4), 561-570.
  • Polonsky, M.J., Schuppisser, S., & Beldona, S. (2002). A stakeholder perspective for analyzing marketing relationships. Journal of Market Focused Management, 5(2), 109-126. https://doi.org/10.1023/A:1014091926179