The Institute for Financial Services Analytics (IFSA) is at the intersection of industry and education, forming and informing the emerging field of financial services analytics.

Financial services analytics typically focuses on the collection and analysis of large datasets in an effort to offer improvements to business operations, customer service, and risk management.

Our interdisciplinary efforts draw on the expertise of faculty from diverse backgrounds including business administration, economics, finance, management information systems, computer science, electrical engineering, mathematics and statistics.

Seminars and Conferences

The Institute for Financial Services Analytics hosts speakers, seminars and conferences throughout the year, providing a forum for the exploration and discussion of research, developments and challenges facing the financial services industry. These events also connect researchers and industry leaders.

IFSA Research

Financial services analytics is the science of quantitative models and technologies designed specifically for the financial services industry. It offers improvements in risk management, enhanced customer service, customized product offerings and more efficient business operations.

As a rapidly evolving area of academic research, financial services analytics is driven by business needs ranging from credit card fraud detection to mobile customer service to risk management. The underlying business problems are unique, complicated, and intriguing, and warrant in-depth and systematic study.

We at the Institute, including our Ph.D. students, tackle many different data challenges of the financial services industry.

Sample Research Areas

1. Process Mining and Process Optimization

Process mining extracts knowledge from event logs recorded by an information system. It can be used to streamline and improve customer-facing or internal service processes using process modeling, process mining, and predictive modeling and optimization techniques.

2. Risk Management Analytics

Analytics can be used to improve a bank’s credit and fraud exposure. For example, a need to improve fraud identification in point-of-sale and online transactions would be particularly challenging because patterns within fraudulent transactions change with time. Creating advanced online and real-time learning algorithms and Artificial Intelligence methodologies can result in significant improvements in the ability to rapidly detect fraudulent transactions.

3. Consumer Analytics and Customer Service

Analyzing and anticipating customer behaviors and interactions using a framework or model can give organizations a competitive edge. Predictive analytics can anticipate when and how often a customer will contact the financial services organization, the channel or preferred medium of contact, and the basic reason for the contact. Such insight and knowledge of customer behavior allows organizations to proactively serve their customers.

Ph.D. in Financial Services Analytics

The Ph.D. in financial services analytics is a multi-disciplinary program with a scientific curriculum that builds upon the research and educational strengths of Lerner College and the College of Engineering. Graduates are researchers and professionals who play key roles in teams that bridge the financial services industry and data and operational sciences.  The program provides students with the knowledge, skills, tools and tactics to turn data into value.

Ph.D. Students, Cohort 2

Faraji, Zahra
B.S. and M.S. in Industrial Management, University of Tehran

Hadavi, Seyedhossein
M.S. in Finance, Sharif University of Technology
B.S. in Computer Engineering, Sharif University of Technology

Liu, Xiang (Dennis)
M.S. in Math and Statistics, East Tennessee State University
B.S. in Psychology, Beijing Normal University

Wang, Disen
B.S. in Automation Engineering, Beihang University

Yin, Kexin
M.S. in Management Science and Engineering, Tianjin University – China
B.S. in Information Management and Information Systems, Tianjin University – China

Zhao, Xiaohang
M.S. in Economics and Applied Economics, University of Delaware
B.S. in Economics, Renmin University of China

Gong, Mingxing
M.S. in Finance / Statistics, University of Delaware
B.S. in Economics, Beijing University

He, Minghui
B.S. in Applied Math & Economics, Southwestern University of Finance and Economics

Shi, Huang
M.S., University of Sheffield
B.S. in Electronic Science and Technology, Xidian University

Wu, Nan
M.S. in Electrical Engineering, Virginia Polytechnic Institute and State University
B.S. in Engineering, Tsinghua University

Zhang, Haici
B.S. in Statistics, Sun Yat-sen University

Ph.D. Students, Cohort 1
Ji, Xin
M.S. in Hospitality Business, University of Delaware
B.S. in Tourism Management, Fudan University, China

Lin, Fanghua
B.S. and M.S. in Financial Management, Xiamen University, China

Riasi, Arash
B.S. in Business Administration, Esfahan University, Iran

Kilgallon, Sean
B.S. in Electrical Engineering, University of Delaware

Ma, Lan
M.S. in Finance, Florida International University
B.S. in Civil Engineering, Beijing Jiaotong University

De La Rosa Angarita, Leonardo
B.S. in Industrial Engineering, Universidad Industrial De Santander, Colombia

Wang, Deshen
M.Ec. in Finance, Beihang University
B.S. in Electronic Information Engineering, University of Electronic Science and Technology
B.S. in Business Administration, University of Electronic Science and Technology

News

  • JPMorgan Chase Employees Earn UD Certificate - JPMorgan Chase & Co. has collaborated with the Lerner College to offer employees a certification in data analytics.
  • Exploring Machine Learning in Financial Services - UD's Institute for Financial Services Analytics 2019 Conference brought together industry and academia to discuss machine learning’s impact on financial services.
  • Best Data Science Paper - UD’s Xiao Fang, Jing He and Xiaohang Zhao have won the 2019 INFORMS Workshop on Data Science best paper award for their research on using deep learning technology to classify financial firms.
  • Higher Prices for Longer Stays - Research from a UD professor and graduate students shows that hotels increase prices for longer stays, and looks at the implications of the gap between this pricing and customer expectations.
  • Meeting Demands of the World’s Largest Industry - UD has announced a new four-year doctoral program in hospitality business analytics that will help prepare students to lead the hospitality industry using the latest data analytics technology.

Contact Information

Michele Mercurio
302-831-4398
mmercuri@udel.edu
Bintong Chen
302-831‐2756
bchen@udel.edu
Kelly Chan
302-831-6526
kellyc@udel.edu

Institute for Financial Services Analytics
Alfred Lerner College of Business
Purnell Hall 350
University of Delaware
Newark, DE 19716
302-831-6526
about-fsan@udel.edu


The Institute for Financial Services Analytics, a joint program between the Lerner College of Business and Economics and the College of Engineering, is the result of a collaboration between the University of Delaware and JPMorgan Chase.