How can the hospitality industry accurately measure customer satisfaction?

April 25, 2017 by Lerner Any time you stay in a nice hotel, a constant across the hospitality industry is that the staff will provide good customer service to make sure you enjoy…
What can I do with a master’s degree in hospitality management?

March 21, 2017 by Lerner If you are interested in entering the hospitality field, you may find yourself asking, “What jobs can I get with a hospitality degree?” According to Sheryl…
Technology and commoditization in the hospitality industry

February 22, 2017 by Lerner In many ways, technology has made hospitality better and smarter — optimizing revenue, heightening engagement and better serving both guests and employees. But what role does technology play in…