Courtyard at the University of Delaware
Students of the Week
While working an overnight Front Desk shift, Samantha and Jenifer were a huge help with their assistance in the clean-up of the lobby and surrounding areas after a large wedding party in house. Jen and Samantha both did an outstanding job in returning the above areas to acceptable standards. From bussing to cleaning up broken glasses, they did so without supervision or direction. Kudos for your outstanding teamwork!
As Manager on Duty last weekend, David “saved the Front Desk’s bacon” all shift. The phones were busy, there were 90+ departures, and there was a trainee working the desk, so David jumped in to answer phones, resolve customer complaints, ring-up Market purchases, run guest requests up to rooms, communicate with the F&B team during Mother’s Day brunch…the list is endless! Congrats David! Job well done!
While working as Manager on Duty, Allison was a super helper as she worked with Sales & Banquets to breakdown and clean-up one event and re-set everything for a wedding – all within just an hour and a half! She offered her assistance without being prompted, and jumped right in. She “did an awesome job with setting up all the center pieces and favors on the wedding tables [and] with Allison’s help, we were able to start the wedding on time!”
All three students were vital in helping the Food & Beverage team put out a very large banquet that increased in size on the day of the event. Nothing was off limits to these star performers! They panned-up the entrees, cut, plated, and garnished the desserts, made sandwiches, and when all was said and done, they asked the phrase that every manager loves to hear, “What else can I do to help?” They were a phenomenal example of teamwork for others to follow. Great job by all of you! Keep up the great work!
Steven went above and beyond for customer service. He offered to do side work without being prompted, he remembered guest concerns and offered follow up and even proactively solved some guest issues. Steven also related to guests on a personal level, greeted a traveler from France in French and offered to help clean dishes. Great job!
Tina Barricelli (Co-Winner)
Nominated by three different team members, Tina really stepped up during her Manager-on-Duty shift. The lobby was very busy, and by default, so was the kitchen and restaurant. Tina jumped in and started washing dishes by hand without being prompted. She saw a need and proactive in resolving the situation. She showed a tremendous sense of teamwork and really stepped up to the challenge!
Anthony Frasso (Co-Winner)
Also working a Manager-on-Duty shift, Anthony was present for the discovery of a major mechanical issue in the kitchen, which restricted us from making omelets to order on the buffet line. Whilst the hotel staff was trying to diagnose and correct the problem, Anthony took omelet orders and ran them back to the kitchen, as well as rolled silverware to help the Bistro staff on a busy morning. Kudos Anthony!
Lyle was a huge help to the Front Desk on a very busy afternoon. Not only did he jump in and start checking in guests, but he also got a new group of students set-up for their Front Desk shift. Well done!
Brett turned on his multi-tasking skills and chipped in with washing dishes to help the Kitchen staff and taking orders to help the Bistro staff. Awesome job!
Without hesitation, Chun Li jumped in and started making bed and cleaning rooms to help Housekeeping with a tight turn. The Room Attendants and Housekeeping Leadership were amazed at how eager she was to help!
Maddy was very impressive during her MOD shift. She helped the Front Desk, helped manage guest situations, helped the restaurant, helped the students - you name it, and she helped with it! Phenomenal job!
Mark "nailed it" on his MOD shift. He helped the restaurant, he cleaned the lobby, he reorganized furniture, and kept an eye on the coffee station. Then he went on to help Housekeeping with room requests. Mark was very thorough and very proactive!
WEEK 1 Dylan Nunn
Dylan happened to have his shift on the night that a pipe burst in the lobby early in the day. As you can imagine things were a little confusing. While he was checking in at the desk for the shift and guest needed assistance and without hesitation, Dylan jumped right in. He was so productive and spot on all night in the restaurant. He took orders, ran food without being reminded, room service and so on. He had a great personality and was very professional with the guests. He even stayed late to finish up some room service orders. Dylan is definitely STUDENT OF THE WEEK worthy!
Erin worked the bistro on an extremely busy Saturday night. It had been snowing all afternoon and no one wanted to leave the hotel so they all came done to the restaurant. We got slammed and Erin was eager to help and learn. The server, Diane, had shown her how to work Starbucks and thank God she did! Nonstop people kept coming over for drinks. Erin had never worked as a server before but picked up quickly. She was engaging and had good rapport with the guests. When Diane was too busy to do room service, Erin took over and not only did a great job, but she plated desserts and moved around the restaurant like she had been doing this forever. A JOB WELL DONE!
WEEK 2 Ian MacFayden
After completing fosse training, this student asked if they could observe how the check in and check out process went. He wanted to get a feel before his first shift. He offered to finish the agents call around and helped a guest with an issue they were having on the computer with scanning documents. He shows great enthusiasm and eagerness to learn and that is why this week student of the week goes to Ian MacFayden.
WEEK 3 Emily Barbey
A+++ help. This student worked the front desk and learned the c/in process right of the bat. The front desk agent had 80 arrivals and knowing he would need help, the student jumped right in. There also ended up being an issue with a guest in the restaurant that the student resolved making sure the guest left happy. She ran room service, helped with houseman duties and took reservations. She was all over the place with a great attitude and a never ending smile. Congratulations to this week’s student of the week - Emily Barbey
WEEK 4 Brittany Kirnum
This student was all over the place, but in a good way. It was a nonstop busy shift and not only did she help with the check-ins and guests, but she was in the restaurant helping with room service. Very detailed with her room inspections. Went as far as helping Omar with some alarm issues with Simplex. She showed veteran poise, quick decision making and was consistently friendly. This week’s student of the week is Brittany Kirnum.
This student was PM MOD while there was a mixer in the salons and she was extremely helpful. She helped Ed at the bar when he was getting slammed with people. The mixer in the back was a bunch of kids and she kept them in order. She then stayed after her shift to help clean up the salons that were a mess from the kids. Congratulations to Meg Carlson.
WEEK 6 Oliver Emsallem
During his MOD shift, this student recognized that some guests need help finding Clayton Hall. Instead of just giving them directions or pointing to the exit door, he took it a step further and walked them straight to the front doors of Clayton Hall. With the craziness of the parking lot right now, he also helped direct guests around to find a spot and how to exit to hotel. There were a few guests who got upset with parking and he calmed them down and showed real professionalism. Numerous guests commented on how much of an asset he is to the hotel and this is what we strive for with our employees. Congratulations to this week’s student of the week, Oliver Emsallem.
Joyce Chan, Bobby Applegate, Erin Vresics, & Bethany Phair
“This might be the first time there has been a group nomination for Student of the Week, but there was no way to select just one….”
On Friday, April 17 th, with a large event taking place at Clayton Hall, an enormous group of guests came down at the same time, all wanting dinner service. By all accounts, there were close to 75 guests looking to grab a bite to eat during their brief 90 minute break. As you know, our restaurant and lounge space isn’t the largest in town, so people were standing and wanting to order food. We knew from the previous night to expect a lot of people, so we added extra staff, including these four outstanding students.
Joyce was the Manager on Duty and Bobby was working a restaurant shift when “the flood gates opened.” Bethany was scheduled on the Front Desk, but jumped in becoming the “Starbucks girl,” taking and making coffee orders. The first night of the large group, Thursday, Erin was Manager on Duty and was “amazing.”